Velvet Apple Policy

Payment

1. Payments can be made via bank transfer to Bank Central Asia (BCA) or Bank Mandiri. Please conduct your Payment within 48 hrs after you place your order or when the invoice has been sent to you. If for any reason payment is late, we will have the right to give the specific item to the person in our waiting list.

2. Please sent the confirmation of your transfer by email to sales@velvetappleshop.com or fax to (021)7651171. Once we received your confirmation, we will proceed your order ASAP.

3. Velvet Apple has no Refund or Return Policy for all product sold, in any circumstances.

4. No cancellation of orders will be done once the order has been processed.

5. There will be no delivery on Sunday and Public holiday's

 

Returns and Exchange Policy


Returns:

1. Items should be returned new, unused, in their original condition, and with all VelvetApple  garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

2. You should email us within 3 days after you receive the product. Please provide information why you want to return the product.

3. You can return the product  after you receive email response from our team. Then kindly be inform that you have only 3 days after you receive email from us to send it back to us or the returns is not accepted.

4. The cost of returns products will be on customer expenses.


Exchanges:

1. It is possible to exchange items for a different size, color in the same style based on stock availability. If the item is out of stock you may change with other style with the same price (If the price is lower, we will not give any refund). If the price is higher then the original item, you have to pay the difference. Delivery costs will be charged to customer.

2. Items should be returned new, unused, in their original condition and with all VelvetApple garment tags still attached. Returns that are damaged, will not be accepted and will be sent back to the customer.

3. You should email us within 3 days after you have received the product. Please provide your reason/info of returning the product.

4. You can return the product once you've received email-response from our team. Please be informed that you have only 3 days after you receive our email to send back the item or the return is not accepted.

5.The cost of returned products will be on customer expenses.

 

Refund Policy

Velvet Apple has no Money Refund Policy. Please be informed with our Returns and Exchange Policy.

 

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on VelvetApple. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.